Jon's Collectibles - FAQ - Frequently Asked Questions
To help assist you better, please read through our Frequently Asked Questions regarding your purchase, or your shopping experience from our site. It may save you some time to answer some of your questions before contacting us.";
1. What payment alternatives or methods do you accept?
We accept all major credit cards including VISA, MasterCard, AMEX, all 100% 128bit SSL (Secure Socket Layer). We also PayPal as a method of payment. We now also accept Google Pay and Apple Pay types of payment.
2. Do you ship outside United States and Canada?
We ship outside Canada and United States. Shipping rates are calculated at the checkout process. Please note that for outside Canada/United States shipping, there maybe extra duty fees that the customer will have to pay for after the item has been shipped.
3. How do I keep track of my order?
Once we receive your order, we will ship your item via UPS or DHL (Rush Only) if you are from the United States or Canada Post if you are from Canada. We will e-mail you the tracking number of your shipping once we ship the item.
4. Do I pay for shipping/handling fee?
Yes, customer pays shipping and handling fee of the items purchased for orders $1 to $79.99. Orders $80 and up ships FREE!
5. What methods of shipping do you have?
Our shipping is currently done by Canada Post.
6. I received a broken or damaged item, what should I do?
If the item you received is damaged, please visit our Returns Policy Section and fill-up all the required information to process a return or refund.
7. Can I return the items if not satisfied?
You have the option of returning the items within 30 days after receiving it. The item must be in good condition and saleable. After checking the condition of the item, we will refund the money back.
8. If the item I purchased is out of stock, will I get a different offer or a refund?
If at anytime you ordered the item and is out of stock or not available, we will contact you and refund your money back. Or we can offer you an item similar to what you purchased.
9. Under what currency are the items being sold in your site?
All items are priced in Canadian Currency.
10. Do you charge tax to all your buyers?
Because we are a Canadian Online Retail Store located in Ontario, we do charge a 13% HST to all our buyers.
11. I would like to send the item to a different address, what should I do?
If you wish to send the item to a different address, you can contact us on our Contact page after completing your payments. Please indicate the following to ensure fast undelayed delivery of items:
Purchase ID #
Full recepients address
NOTE: On the Checkout counter page, please indicate the ZIP code where the item needs to be shipped. Failure to indicate it may result in the delay of your shipment.
12. Why do you also accept PayPal?
PayPal also has a lot of benefits and is FREE for buyers and is widely used by more than 50 million people over the internet as an optional payment. Other benefits also include the following reasons:
Fraud protection. PayPal offers proven fraud protection and risk management with industry-leading fraud detection tools and techniques.
Data Security and Encryption. The security of your information, transactions, and money is the core of our business and is the top priority at PayPal.
Easy to use. PayPal is very easy to use. In fact, you can signup when you make your first purchase or you can signup in advance.
Widely accepted. PayPal has over 45 million account members worldwide and still growing.
- Is Free. PayPal is absolutely FREE for consumers.
For PayPal Customer Service, please call 402-935-2050 or 1-888-221-1161.
13. Do you send free catalogs to customers?
No. We do not send free catalogs to customers.
14. Do you accept Visa Debit or MasterCard pre-paid cards?
We currently do not accept Debit cards due to the risk of Internet Security. Debit cards directly withdraw money from the customer's Bank Account and so therefore, for the protection of the customer's Bank Account from being abused from Online Theft, we cannot accept debit cards and do not recommend using it over the internet.
Although some Internet Store may allow you to use it, it is not a safe practice since they're exposing the customer's Bank Account through the Internet from online theft. The customer is at a potential risk of loosing their money once the bank number is stolen online.
15. Why do you require CID/CVC/CVV/CVV2 for Online Purchases?
CID/CVC/CVV/CVV2 (Card Identification/Card Validation Code/Card Validation Value) is a 3-4 digit numbers indicated on your credit cards that provide extra security for customers when making purchases through the Internet. These numbers are required to complete your purchases since we do not see a Physical Signature from a customer as with a normal way of swiping your credit cards.
Therefore, with the increase of Online Fraud, Online Theft, and Identity Theft, VISA and other major Credit Card Companies requires the CID/CVC/CVV/CVV2 for verification of Credit Cards. This ensures that the person making the purchase has possession of the card being used and helps reduce the risk of Online Fraud and Theft.
For further information, please visit:
16. I would like to Cancel the order I just purchased, how do I do it?
Cancellation of placed orders is only available within 24 hours, after that it will no longer be valid to cancel orders. To avoid the delay, you must contact us ASAP should you wish to cancel the order.